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Basic Research Journal of Business Management and Accounts ISSN 2315-6899 Vol. 8(1), pp. 001-2010 July 2020 Copyright 2020 Basic Research Journals





Application of conflict and conflict management strategies in educational organizational personnel management


*Ukata, Philip Festus and Nmehielle, Edith Luke


Department of Office Technology and Management, School of Business and Administrative Studies, Captain Elechi Amadi Polytechnic, Rumuola, Port - Harcourt.


*Corresponding author email: ukata4mephilip@yahoo.com: Tel No: +2348038877937


Received 17 June, 2020: Accepted 03 July, 2020; Published 06 July, 2020




This study adopted Review Research Design with a qualitative style in data collection of knowledge and opinions gathering from various scholars, including personal experiences of the author to describe the variables under investigation tagged “application of conflict and conflict management strategies in educational organizational personnel management”. The study discovered from the various scholars opinions reviewed that conflicts are destructive, constructive and unavoidable in every educational organisation irrespective of the nature because of the goals of the shareholders, managers and other staff that are different from each other, including their personal interests. The study discovered different kinds of conflicts in educational organizations and different approaches of applying conflict management strategies in handling educational organisations personnel conflicts. It was find out that some administrators and managers including employees displayed unnecessary powers with low understanding of the dynamics of application of conflicts management strategies in personnel conflicts resolution. It was also noted that some educational administrators as well as the employees seems to have low and some lack the needed conflict management skills, strategies and styles of managing personnel conflicts which often lead to disagreement and disruption of activities. Among other things, it was recommended that educational organisations and administrators should learn and understand why and how conflicts are destructive and constructive, including how to use it to their advantages.


Keywords conflict, application of conflict management strategies, conflict management skills, strategies needed, disputes, educational organizations, personnel management.


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Vol. 8 No 1

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